Frequently Asked Questions
Everything you need to know about shopping with Rome US Official.
What is the standard shipping time for orders within the US?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the United States.
How can I track my package after purchase?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging, unused, and in the same condition that you received them to qualify for a full refund.
Which payment methods do you accept?
Rome US Official accepts all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Currently, Rome US Official focuses on serving the domestic US market. We do not offer international shipping at this time, but we are looking to expand our reach in the near future.
How do I contact customer support if I have an issue with my order?
Our customer service team is available via email at support@romeusofficial.com or through our website's live chat during standard business hours, Monday through Friday.